Refunds and returns

Last updated 29 August 2026.

Two separate things are described on this page and it is worth keeping them apart. The first is what Irish law gives you, which we cannot limit or take away. The second is our own 30-day returns window, which sits on top of it.

Your 14 day right to cancel

Because you bought online, the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 give you 14 days from the day the goods are delivered to cancel the order for any reason, without giving one. Tell us within those 14 days: an email to theteam@customersupport.care with your order number is enough.

Once you have told us, you have a further 14 days to send the goods back. We refund the price you paid plus the basic outbound delivery charge (delivery is free on this store, so that is the full price), within 14 days of the goods reaching us or of your proof that you sent them. The one cost that falls on you is the direct cost of returning the goods. There is no handling charge of any kind.

Nothing this shop sells is personalised or made to your specification, so no exclusion from the cancellation right applies: everything here is covered.

Our own 30-day window

On top of the statutory 14 days, our own policy gives you 30 days from delivery to return a set: a question of fit, colour, or simply a change of direction in your room. To be eligible:

• the set is unused, unwashed and in its original packaging
• all original pieces are present (all 4 items in the set)
• you have proof of purchase (the order confirmation email)

There is no handling charge. On a change of mind inside our own window you pay the postage to send the set back; we cover return shipping for anything defective, damaged in transit or incorrectly sent.

When something is faulty

Our goods must conform to the contract under the Consumer Rights Act 2022: they must be of the quality, description and functionality you can reasonably expect. Where they are not, you are entitled to a repair or a replacement, and then to a price reduction or a refund where that does not put it right. We pay the return postage, and nothing anywhere on this site limits any of it.

Tell us as soon as you can. Email theteam@customersupport.care with your order number, what is wrong and a photograph if the problem is visible.

Damaged or defective on arrival

If your order arrives damaged or defective, contact us within 48 hours of delivery with your order number and photos of the damage, and we arrange a replacement or a full refund at no cost to you.

How a return works

1. Email theteam@customersupport.care with your order number and the reason for the return.
2. Our team responds within 2 business days with a return authorisation and instructions. Do not send anything back before you have that reply.
3. Repack the set securely and ship it to the address provided.
4. Once received and inspected, your refund is processed within 5 business days, to the original payment method via Stripe. Allow a further 3 to 5 business days for it to appear, depending on your bank.

If we cannot sort it out

Say so in the same email thread and it goes to someone else rather than back into the queue. If you are still not satisfied, you can contact the Competition and Consumer Protection Commission (ccpc.ie). Nothing on this page affects your right to do that.

Who you are dealing with

Luxury Bedding, operated by Caruso Consulting Co Ltd (Company registration (Thailand) 0765554000332), Iveagh Court, Block D, Harcourt Rd, Dublin D02, Ireland. Email theteam@customersupport.care.